Refund policy

Last updated: September 27, 2026

We stand behind SleepEase Pro with a 100-Night Money-Back Guarantee. If it isn't right for you, you can ask for a full refund, and you do not need to send the device back.

100-Night Money-Back Guarantee

You have 100 days from the date you receive your SleepEase Pro to request a full refund of the amount you paid for it. You do not need to return the device.

Talk to us first

Most early difficulties come from placement, intensity or the adhesive patch, and they are usually easy to fix. Our support team is happy to help you adjust your routine at contact@trysleep-ease.com.

Eligibility

  • Your request is made within 100 days of receiving your order.
  • You provide your order number or proof of purchase.

How to Request a Refund

Email contact@trysleep-ease.com with your order number. We will confirm your refund by email. No questions asked, and no need to send anything back.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery at contact@trysleep-ease.com with your order number and a photo of the issue. We will send a replacement or issue a full refund, as appropriate.

Lifetime Warranty

Orders that include the Lifetime Device Warranty are covered against electronic manufacturing defects of the device for as long as you own it. If your device stops working because of a manufacturing defect, we will replace it free of charge. The warranty does not cover adhesive patches, which are consumable accessories, or damage caused by misuse or modification.

Non-Refundable Items

  • Adhesive patches (consumable accessories), including patch refills sold separately.
  • Gift cards.
  • Orders whose 100-day guarantee period has expired.

Returns and Exchanges

We do not require returns and do not offer exchanges. Refunds are handled as described above, without sending the device back. For a defective device, see the Lifetime Warranty and Damaged or Defective Items sections.

Refund Timeframe

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to show the credit on your statement.

If you have any questions about this policy, please reach out to us at contact@trysleep-ease.com.